Calculators
Cost per ticket
A comprehensive calculator for the cost per ticket of a customer support operation, including direct and indirect costs.
Overall CS capacity
A calculator for the ideal capacity of the CS team. Helps with seeing actual capacity vs. full capacity.
Overall CS Capacity Calculator
Monthly Inquiry Capacity:
month
Cost Per Ticket Calculator
Cost Per Ticket:
Total Annual Customer Service Cost:
Customer support cost
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Ticket Capacity Calculator
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Customers find Tymely to be indistinguishable from human reps:
Ellen was looking for a product recommendation
It was great and quick.
I am very thankful for people who know how to respond to the point.
She was GREAT. Thank you.
Ellen Hansley
Tony wanted to change her shipping address
“Excellent. Customer service prompt and did exactly what I asked.
Very pleased”
Tony Farmer
Maia needed a swift exchange
“Super duper service.
Immediately replaced a problem I had with newly purchased bra.
Love, love, love”
Maia Brennan
Shelley wanted a different size
“She was great.
took care of my problem quickly and I appreciate that so much”
Shelley Bray
Sarra wanted to return without spending too much time on it
“Really quick solution.
Excellent customer service”
Sarra Roach
Kim wanted more specific product information
“Very helpful
and super responsive”
Kim Pittman
Dani wanted us to cancel an order for her
“Quick and efficient!”
Dani Donovan
Patricia wanted to update the address on her delivery
“Thank you so much for responding so quickly
and making the correction I needed to my address”
Patricia Higgins
Christina forgot to use a coupon and needed help
“Super impressed
by the communication & great service!
Christina Thomas
Carolyn wanted to return one of the items she bought
“She did a fantastic job!!”
Carolyn Rosario
Barbara mistakenly purchased 2 items instead of 1
“Very fast, and encouraging.
Thank you!”
Barbara Blankenship
Heidi wasn't sure about the status of her order
“She sent a very nice note!,
and very quicly too. Thank you.
Heidi David
Vera needed some recommendation because the the item she wanted wasn't in stock
“Mindee responded to my email, within a few minutes, and thanked me for getting in touch with you.
I was surprised because it wasn’t even during regular business hours.”
Vera Blaese
Jessica thought her package was lost until we helped find it
“Mindee replied quickly to my questions,
and gave me all the info I needed and more. A fantastic customer service experience"
Jessica Smith
Olivia was looking for some product recommendation
“She was kind and attentive! really appreciated her help!
I really like the professional manner in which you conduct business. it is very refreshing!!!”
Olivia J Oneall
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