Informational Inquiries

Tymely handles the majority of informational inquiries both objective and subjective.

Objective inquiries for example

Where is the nearest store to 123 west 45th st, NYC, NY?

Hi Abby, the nearest store to you is just 2 blocks away at 127 west 43rd st.

Do you have the Glory shoes size 10 in stock?

We most definitely do. We have them in blue, gray, and dark purple.

Subjective inquiries for example

I liked the Utility Jacket but it doesn’t fit me well. What else can you recommend?

I'm sorry to hear it didn't fit you well. If it was too narrow around the shoulders you might want to try a size up. Otherwise I'd recommend giving the Hauler a try. It's our most beloved product.

Product X seems to be out-of-stock. What do you have that’s similar?

Indeed, it's out of stock, but it will be available again by Feb 15th! You can try out our Product Y, it's fits pretty similarly and is very popular!

Key use cases #2

White-glove service for all instead of self service

Key use cases #3

Complex inquiries

Key use cases #4