Underoutfit, a US based brand dedicated to empowering women to embrace their natural shape with unparalleled comfort, achieved success in a short span. They soared to seven figures in sales in their first year and quickly hit over $100M, but their journey goes beyond numbers.
With an influx of younger shoppers and ever-increasing standards, Underoutfit recognized the need to maximize CSAT.
This discerning consumer base demands quick customer service coverage and real-time support. Moreover, Underoutfit aspires to reduce the number of returns, especially among first-time shoppers who hold immense potential for long-term growth.