Indistinguishable From Human Reps
Tymely's AI agent guarantees best-in-class performance with a breakthrough 99.5% accuracy, 70% cost savings and 80% ticket coverage
Supporting Ecommerce brands with over $15 Billion in sales every year!
Tymely connects to all your systems to combine the data that is required to perform complex actions that amaze customers
99.5% Accuracy Levels
Using Real-Time Expert Verification
Tymely’s experts verify each and every AI response in real-time before it is sent.
The result is super-human level accuracy, while keeping the low-cost and high-speed of AI, 24x7.
Infuse a whole different level of customer service into your retail
Tymely integrates with all your systems and uses Generative AI to automatically handle the most complex customer service inquiries (email & chat) end-to-end, including initiating refunds and exchanges, applying coupons, or any other action that agents take.
White gloves all around
We build your service flows so that you don’t have to work hard
Making every customer feel heard and unique requires thousands of workflows and numerous integrations. We do all of that for you so you can focus on running your business.
We do everything for your customers - full ticket resolution end to end
Everybody likes to have their problems solved for them. That's why Tymely's AI agent completely solves the issues for your customers instead of just deflecting them to a self-serve site.
We care about data privacy
and security
Your customers care about their privacy and how their data is being handled. This is why Tymely adheres to the strictest standards including SoC2, ISO27001, GDPR, HIPAA, and more.
Patricia Higgins
4 stars from Patricia
She sent a very nice note! Very quickly too. Thank you.
Mark Donovan
5 stars from Mark
Super duper service! Immediately replaced an item I had a problem with. Love, Love, Love!
Franchesca Steward
4 stars from Franchesca
Quick, efficient, helpful. Incredibly impressed with the customer support team's quick and effective resolution to my issue, along with their friendly and professional demeanor throughout. Thanks!
Stephan Strong
5 stars from Stephan
Genuinely caring - the customer support team resolved my issue in no time and made me feel valued as a customer.
Amir Riazipour
5 stars from Amir
Excellent customer service experience! The team was proactive, empathetic, and solved my problem faster than I anticipated, leaving me very satisfied.
Elena Martinez
5 stars from Elena
Outstanding customer support - the team was not only quick to respond but also took the time to really understand my issue, providing a tailored solution that worked perfectly.
Taylor Grote
5 stars from Taylor
My problem was solved swiftly with a personal touch, making my experience as a customer truly outstanding.
Marcus Reynolds
5 stars from Marcus
Incredibly patient and understanding, making sure my issue was resolved to my complete satisfaction.
Jessica Smith
5 stars from Jessica
She was kind and attentive! really appreciated her help! I really like the professional manner in which you conduct business.
it is very refreshing!!!
The Only AI That Boosts CSAT
Customers can't tell the difference between Tymely and the best human reps.
You no longer need to choose between maximizing CSAT and minimizing costs. The unique combination of Tymely’s expert-verified language understanding, hyper-personalized responses, and the full ticket resolution at the speed of AI, will make your customers love your service and brand.
Ellen was looking for a product recommendation
It was great and quick.
I am very thankful for people who know how to respond to the point.
She was GREAT. Thank you.
Ellen Hansley
Tony wanted to change her shipping address
“Excellent. Customer service prompt and did exactly what I asked.
Very pleased”
Tony Farmer
Maia needed a swift exchange
“Super duper service.
Immediately replaced a problem I had with newly purchased bra.
Love, love, love”
Maia Brennan
Shelley wanted a different size
“She was great.
took care of my problem quickly and I appreciate that so much”
Shelley Bray
Sarra wanted to return without spending too much time on it
“Really quick solution.
Excellent customer service”
Sarra Roach
Kim wanted more specific product information
“Very helpful
and super responsive”
Kim Pittman
Dani wanted us to cancel an order for her
“Quick and efficient!”
Dani Donovan
Patricia wanted to update the address on her delivery
“Thank you so much for responding so quickly
and making the correction I needed to my address”
Patricia Higgins
Christina forgot to use a coupon and needed help
“Super impressed
by the communication & great service!
Christina Thomas
Carolyn wanted to return one of the items she bought
“She did a fantastic job!!”
Carolyn Rosario
Barbara mistakenly purchased 2 items instead of 1
“Very fast, and encouraging.
Thank you!”
Barbara Blankenship
Heidi wasn't sure about the status of her order
“She sent a very nice note!,
and very quicly too. Thank you.
Heidi David
Vera needed some recommendation because the the item she wanted wasn't in stock
“Mindee responded to my email, within a few minutes, and thanked me for getting in touch with you.
I was surprised because it wasn’t even during regular business hours.”
Vera Blaese
Jessica thought her package was lost until we helped find it
“Mindee replied quickly to my questions,
and gave me all the info I needed and more. A fantastic customer service experience"
Jessica Smith
Olivia was looking for some product recommendation
“She was kind and attentive! really appreciated her help!
I really like the professional manner in which you conduct business. it is very refreshing!!!”
Olivia J Oneall
Seamless Integration With All Your Systems
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We Build Your Service Flows
At Setup, we take care of loading all your customer service flows, according to your policy and requirements.
No more annoying templated responses that are easy to build but damage your CSAT.
Human-level service requires 3000 – 5000 workflows (other AI solution support 50 – 150 workflows)
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We Handle & Act Upon 90% Of Your Tier-1 Tickets
We connect to your existing ticketing system and automatically detect the tickets you’d like us to handle. We send a detailed response to the customer and take the necessary actions, such as refund and exchange, handling your tickets end-to-end.
