The only AI solution that
acts exactly like your best agents
We map your agents’ undocumented knowledge, so our AI can resolve 80%+ of your tickets end-to-end just like your top agents.
Why do other AI tools
fail?
They rely on written instructions, missing the edge cases and undocumented know-how your team relies on every day.
How are we
different?
Tymely maps your undocumented knowledge
Tymely captures the tribal knowledge your agents rely on: thousands of unwritten scenarios, edge cases, and nuances they use every day.
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How?
We connect to the systems your agents use daily and simulate real support scenarios to uncover how they actually resolve tickets. This lets our AI reason like your best agents - delivering accurate, human-quality resolutions at scale.
How Kuru fully automates 61.2% of support while improving CSAT through Tymely's AI
Dustin Hansen
Director of Consumer Experience
Don’t rely on demos or promises alone. The simplest, most effective test is to try the end-user experience yourself — go to a vendor’s reference customer site, buy something, and interact with their support. It’s fast, easy, and reveals the truth about each vendor. We did that, and the difference Tymely delivered was obvious.
Dustin Hansen
Director of Consumer Experience
Matthew Barnes
Head of Customer Service at NEXT Retail
With Tymely, customer enquiries that once took a full day are now resolved in just minutes - without sacrificing quality or cutting corners for compliance. Our customers are noticeably happier. Tymely managed to achieve this by building within our complex systems and layered processes.
Matthew Barnes
Head of Customer Service at NEXT Retail
Alma Golan
Customer Support Manager at Keyzar Jewelry
We thought adopting AI would be impossible given the complexity of our customer systems and flows, but Tymely made it happen. They’ve truly felt like partners, and they’re already handling over 60% of our tickets.
Alma Golan
Customer Support Manager at Keyzar Jewelry
Eric Marston
CTO/COO/Co-Founder at
Tymely’s AI agent fully resolves over 60% of our tickets end-to-end. It’s taken enormous pressure off the team and delighted customers. From a cost perspective, Tymely has significantly helped us reduce costs without sacrificing on quality. This is a big win for us.
Eric Marston
CTO/COO/Co-Founder at
Stephanie Mirch
Head of Customer Success at Nanit
If you’re worried AI can’t deliver the same quality as your best agents, Tymely will change your mind. We’ve seen it handle complex tickets and exceed the level of care our customers expect. The results at Nanit speak for themselves - we’ve created a support system built for lasting success."
Stephanie Mirch
Head of Customer Success at Nanit
David Cox
Sr. Manager, Client Services & Retention at Dailylook
We explored several AI solutions - but none could handle the complex, nuanced inquiries our agents see every day. Working with Tymely was different. They didn’t just give us a tool; they took full responsibility for the process, delivered exceptional automated service for our customers, and helped us reduce agent costs by 20%.
David Cox
Sr. Manager, Client Services & Retention at Dailylook
Tyler Christensen
KURU’s Chief Operations Officer
Tymely fully resolves over 60% of our customer support tickets – it’s completely transformed how our CS team operates.
Tyler Christensen
KURU’s Chief Operations Officer
Felix Leshno
Underoutfit Co Founder & CXO
You can clearly see that customers are MUCH happier with how Tymely handles their inquiries. Our customers receive responses to their inquiries within minutes, generating many more 5-star reviews than previously.
Felix Leshno
Underoutfit Co Founder & CXO
An AI just like your
best
agents
80%+ automation rates
Resolving your tickets end-to-end
No hallucinations or black-box behavior
Our AI operates within strict guardrails and never makes unsupervised decisions
Improved CSAT guaranteed
Immediate responses with human-level accuracy
RESPONSE DISTRIBUTION
3.9
RESPONSE
DISTRIBUTION
AVERAGE RATING
RESPONSE DISTRIBUTION
RESPONSE
DISTRIBUTION
4.6
AVERAGE RATING
Quick impact,
easy
to deploy
Quick results
Go live within days, 50% automation in 10 weeks
Get results, not tools
We do all the heavy lifting: onboarding, integrations, maintenance and testing
Handling even your most complex tickets
Tymely connects to your systems and combines all data required to perform complex actions that amaze customers
Supporting all
text-based channels
With a seamless integration with all your systems
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Already implemented an AI agent?
That's great. Tymely will take your existing AI to 80% automation by providing it with your tribal knowledge mapping.
Safe and secure
Tymely is built with enterprise-grade security and compliance at its core, ensuring your data is always protected and handled with the highest standards of trust.
