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Complex inquiries

Tymely handles inquiries that require complex understanding and multiple system integrations to resolve

Change an item's size or color

Tymely connects to all your systems to combine the data that is required to perform complex actions that amaze customers

Change shipping address

Update address on a specific order in the warehouse. update shipping and billing information.

I forgot to use my coupon at checkout

Apply coupons retroactively, calculate credit amount.

Items arrived damaged

Request images, arbitrate replacement orders. 

Exchanges with non-zero cash amount

Issue return labels, generate new item shipments, calculate price differences and issue credit as needed.

Recommend exchanges based on product and stock availability

Recommend correct sizes which are available in stock to remedy the situation, issue exchanges as necessary 

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Key use cases #1

Informational Inquiries

Key use cases #2

White-glove service for all instead of self service

Key use cases #4

Post inquiry sales

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Use cases

  • Informational inquiries
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  • Post inquiry upsell
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