Gigantic has transformed the arcade game industry by transitioning traditional claw games to an online format for 24/7 play. Players compete for real prizes, which Gigantic ships directly, including electronic accessories, headphones, watches, plushies, and other physical gifts.

Gigantic’s customer support operation must handle inquiries from its millions of online players receiving hundreds of thousands of deliveries.
In order to cut turnaround time and cost per ticket, Gigantic added Tymely’s AI rep to its online customer support experience.