An AI agent that your customers trust
Pay only for the tickets we handle
Tymely vs. competition
The latest development in AI and new Large Language Models (LLMs) give rise to a new type of AI for customer service - an AI Agent. While the existing AI chatbots provide only limited deflection of customer service inquiries, Tymely's AI agent can handle almost any ticket that your tier-1 agents handle and fully resolve it so that your customers won't have to.
Ticket Resolution
Full resolution of:
Other AI solutions
Simple informational inquiries
Inquiries that require simple actions
returns, exchanges, etc.
Redirect to self serve pages
Complex inquiries
edit order, apply coupon, change address
60%-80% of your tickets
building 5,000 workflows to cover all the edge-cases that chatbots ignore
Ticket Resolution
Full resolve
Other solutions
Simple informational inquiries
Inquiries that require simple actions
Redirect to self serve pages
returns, exchanges, etc.
Complex inquiries
edit order, apply coupon, change address
60%-80% of your tickets
building 5,000 workflows to cover all the edge-cases that chatbot ignore
Business Impact
Other AI solutions
Increase CSAT
Solving inquiries instantly, accurately, and with minimum back-and-forth, significantly improves CSAT
For simple inqueries
Create upsell opportunities
Maintain constant communication with the customer even after successful ticket resolution
Proactive reach-out to salvage sales
Turn returns into exchanges, reduce cancellation or turn them into store credit
White glove onboarding
Tymely builds, maintains and tests all your AI workflows so you can focus on your business
99.5% accuracy
Tymely’s real time 24/7 expert verification ensures no annoying bot misunderstandings
Business Impact
Other solutions
Increase CSAT
For simple queries
Solving the inquiries instantly, with minimum back-and-forth, and accurately, significantly improves the CSAT
Create upsell opportunities
maintain constant communication with the customer even after successful resolution
Salvage sales
turn returns to exchanges
White glove onboarding
Tymely builds, maintains and test all your AI workflow so you can focus on your business
99.5% accuracy
Tymely’s real time 24/7 expert verification ensures no annoying bot misunderstandings
Get both quality and low price
Providing high quality individual attention to each customer can become costly and seemingly unattainable. Some solutions provide automatic low-cost relief to the most repeated requests often in an alienated mechanical fashion.
Some solutions provide high quality human driven responses but in a costly and slow fashion. A perfect combination of quality, cost, timeliness, and individual attention would delight your customers.
Let's get it done. Together.
Try it now
What end customers say about Tymely’s service:
Ellen was looking for a product recommendation
It was great and quick.
I am very thankful for people who know how to respond to the point.
She was GREAT. Thank you.
Ellen Hansley
Tony wanted to change her shipping address
“Excellent. Customer service prompt and did exactly what I asked.
Very pleased”
Tony Farmer
Maia needed a swift exchange
“Super duper service.
Immediately replaced a problem I had with newly purchased bra.
Love, love, love”
Maia Brennan
Shelley wanted a different size
“She was great.
took care of my problem quickly and I appreciate that so much”
Shelley Bray
Sarra wanted to return without spending too much time on it
“Really quick solution.
Excellent customer service”
Sarra Roach
Kim wanted more specific product information
“Very helpful
and super responsive”
Kim Pittman
Dani wanted us to cancel an order for her
“Quick and efficient!”
Dani Donovan
Patricia wanted to update the address on her delivery
“Thank you so much for responding so quickly
and making the correction I needed to my address”
Patricia Higgins
Christina forgot to use a coupon and needed help
“Super impressed
by the communication & great service!
Christina Thomas
Carolyn wanted to return one of the items she bought
“She did a fantastic job!!”
Carolyn Rosario
Barbara mistakenly purchased 2 items instead of 1
“Very fast, and encouraging.
Thank you!”
Barbara Blankenship
Heidi wasn't sure about the status of her order
“She sent a very nice note!,
and very quicly too. Thank you.
Heidi David
Vera needed some recommendation because the the item she wanted wasn't in stock
“Mindee responded to my email, within a few minutes, and thanked me for getting in touch with you.
I was surprised because it wasn’t even during regular business hours.”
Vera Blaese
Jessica thought her package was lost until we helped find it
“Mindee replied quickly to my questions,
and gave me all the info I needed and more. A fantastic customer service experience"
Jessica Smith
Olivia was looking for some product recommendation
“She was kind and attentive! really appreciated her help!
I really like the professional manner in which you conduct business. it is very refreshing!!!”
Olivia J Oneall
It was great and quick.
I am very thankful for people who know how to respond to the point.
Ellen Hansley
“Excellent. Customer service prompt and did exactly what I asked.
Tony Farmer
“Super duper service.
Immediately replaced a problem I had with newly purchased bra.